Privacy Policy
Dracomedals use of personal information that you may submit to Dracomedals through this Web site is based on the fact that we will never intentionally share or distrbute or sell your personal data. We might occasionally contact you to inform you on new items and promotions - but we intend to respect your privacy and your time. You are welcome however to subscribe to our informative email if you wish to. Our Privacy Policy in details is as follows:
Privacy Statement
Your privacy is a top priority for Dracomedals. We are dedicated to looking after your Personal Information in a way you feel is 100% safe and secure, handling it in a responsible manner and complying with data protection laws. When it comes to your privacy, we follow 3 main principles:
Simple. We want to make it simple for you to understand how we use your personal data. We aim to use easy to understand language to describe our privacy policy and processes in order to help you make informed choices.
Transparent. We want to be transparent about the personal information we collect, why we collect it and how we process it.
Control. We give you control over the Personal Information you provide to us. We let you choose how and when it is used, shared, kept or deleted.
Our full Privacy Statement is below and we suggest you take the time to read and understand it.
This policy includes:
1. About Us
2. Information we collect
3. How we use the information
4. What if I don’t provide some or all of the information requested?
5. What grounds (legal basis) are we processing the data under?
6. Sharing your information with third parties
7. Sale of the Business
8. Cookies
9. How we protect your data
10. Your rights regarding your personal information
11. Right of complaint
12. How long we hold your data
13. Links to third-party websites
14. Updates to the privacy policy
15. Contacting us
1. About Us
Our websites www.Dracomedals.com and www.Medals-Orders.com are owned and operated by Dracomedals, a company registered in Albania, having its registered offices at Lagjja Nr.4, Rrugga Mitat Hohxa, Sarande, 9701.
2. Information we collect
Information we collect about you
When you register on our website or place an order, we collect your name/surname, your billing and shipping address, your email address and your telephone number. This allows us to process your registration, fulfil your order and send you important service messages.
We do collect some information from cookies, pixels and similar software which allows us to understand how you arrive on our websites, how you use and navigate around them, and how you interact with our email. This information is used to improve our services and communication. We obtain some information from Google Analytics and Facebook. The Facebook information provided is limited to your email address and only that which you have previously agreed with Facebook that they can share.
In order to purchase any item you must be over 18 years old. More information about our age restrictions can be found in our terms and conditions.
3. How we use the information
We will use your personal information for a number of purposes including
To manage the website (including your account);
To process orders and provide our services, goods or online content, to provide you with information about them and to deal with your requests and queries.
For administration purposes. This means we may contact you regarding goods or services ordered or online content you have signed up for, to let you know that a service or online site has been suspended for maintenance, or if an online account has become dormant to ask if you wish to retain the account before we close it.
To provide advanced website features to you and others.
We use IP addresses and device identifiers to identify the location of users, to establish the number of visits from different countries, to limit/cap adverts of a certain type, and to personalise content and emails.
For analysis and research to improve our services and goods offered.
To improve your search results.
A certain amount of advertising is tailored to the individual based on viewing and/or purchase habits. This is a common practice known as online behavioural advertising.
We may show you relevant advertising on third party sites (e.g. Facebook, Google, and Twitter). Some third party sites allow you to request not to see messages from specific advertisers.
To provide personalised communications (more details below).
Service messages
We send service emails to you to administer the service. Service emails include registration and payment confirmations, updates regarding your orders and emails that provide useful information about how to use a feature on our websites. We will also send you a service email if we make a fundamental change to the websites, or to our terms & conditions that we think we need to make you aware of, or to let you know important information about your account.
Marketing messages
We use your email address to update you on new products. We will only contact you with your consent. You are entitled to withhold this consent and refrain from receiving such communications by using the “unsubscribe” option on our monthly newsletter, or by contacting us by email at support@dracomedals.com
We will always provide you with a way of opting out of receiving future marketing messages from us each time we send them to you.
4. What if I don’t provide some or all of the information requested?
The impact of this will depend on what information you withhold, but the main impacts may be:
We will not be able to process or fully process your order.
We will not be able to contact you to let you know of problems regarding your order or the goods/services provided.
We will not be able to respond fully to requests and queries you may have.
We cannot personalise the service you receive. So, if you are online you will have to search more for the content type you normally view or for similar/related products.
We won’t be able to limit online adverts to products or services you have shown interest in and so you may receive adverts that are not related to your interests.
5. What grounds (legal basis) are we processing the data under?
There are a number of grounds we process your data under. These are:
Contractual – we need the information to perform the contract for goods or services you have requested/ordered including payment, delivery etc.
Legal – should we be legally required to contact you concerning a purchase or service.
Legitimate interest – this means the processing is in Dracomedals’ interest. It allows us to manage the customer relationship effectively and efficiently and improve the goods and/or services we provide by better understanding how they are used and which goods are popular with which groups of individuals.
Consent – where you have given us consent to market to you.
6. Sharing your information with third parties
We may from time to time provide your personal information to third parties for the purposes of providing you with our services. These third-party providers include payment processors, providers of card validation services, and credit referencing providers. This is necessary for the performance of the contract. We do not keep a record of your credit or debit card details in our systems. Our payment processors do not decide what is done with your data and only process it on our behalf. These third parties may be located outside the European Economic Area; however, we only use providers that provide adequate protection for your information at all times.
Appropriate certification schemes
We will disclose your personal data in order to comply with any legal obligation. This includes disclosing information to organisations for the purposes of fraud protection, credit risk reduction, or the order of a court or regulator.
We also share your email address with service providers who assist us with hosting our marketing. We will not provide your data to other third parties for marketing purposes.
7. Sale of the Business
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
8. Cookies
This website uses cookies.
We do collect some information from cookies and similar software that allows us to understand how you arrive on our websites and use and navigate around them so we can improve the sites. We obtain some information from Google Analytics and Facebook. The Facebook information provided is limited to your email address and only that which you have previously agreed with Facebook that they can share.
9. How we protect your information
We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to, and loss, misuse or alteration of your personal data. These include firewalls and virus-checking procedures.
You are responsible for keeping secret any confidential passwords or other login or access details that you select or which we allocate to you. While we take steps to ensure the security of your information, there is a risk that any information transmitted over the Internet and stored on a computer may be intercepted or accessed by an unauthorised party. If you think that someone has accessed your information held by us without your permission or gained unauthorised access to your login details, you must notify us at support@dracomedals.com.
We also recommend that if you use a shared computer or a computer in a public place such as a library that you close your browser when you have finished your session.
10. Your rights regarding your Personal Information
Correcting your Information
You are entitled to have your personal information updated to ensure it is up to date and accurate. In order to maintain the accuracy of the information we hold, you can update your personal details through your ‘Account’ page or by sending us an email to support@dracomedals.com.
Withdrawing Consent
You have the right to withdraw your consent to any processing that is currently being done under your consent, such as marketing. You can withdraw your consent to receive our monthly newsletter through the “Unsubscribe” option available in every such newsletter. Of course you can always withdraw your consent to any processing of your data being currently done by contacting us by email at support@Dracomedals.com .
Obtaining a copy of your Information
You have the right to receive a copy of the personal information we hold about you. You can do this by contacting support@dracomedals.com from the email address attached to your account, providing the full name attached to your account.
Deleting your information
You can request that we delete personal information in certain circumstances. These will be specific to each case. You can do this by contacting support@dracomedals.com from the email address attached to your account, providing the full name attached to your account.
Data Portability
You have the right to ask us to transfer the personal information that you have given us to another controller. You can do this by contacting support@dracomedals.com from the email address attached to your account, providing the full name attached to your account.
Restricting Processing
You can request a restriction on the processing of your data in some limited circumstances. Examples are concerns over data accuracy or we no longer need to hold your data but you have requested its retention by us to aid you in a legal matter. You can do this by contacting support@dracomedals.com from the email address attached to your account, providing the full name attached to your account.
Right to object to Processing
You have the right to request that we stop processing your data for marketing purposes and in other limited circumstances such as asking us not to process your data by wholly automated means or not to analyse your information for targeted content etc. (also known as profiling).
You can action any of these rights by contacting by contacting support@dracomedals.com from the email address attached to your account, providing the full name attached to your account.
11. Right of complaint
According to the Albanian legislation each individual has the right to raise a concern/complaint through the Albanian judiciary system about how their personal information and/or privacy is treated.
12. How long we hold your data for
Some of the information you provide to us will be necessary to carry out repeated tasks, such as verifying your identity or payment details when signing in to use an account, providing our services to you or when you are using an online checkout. We will keep this information for as long as you remain a registered user of any of our sites and for so long as reasonably necessary. After this time, we may need to hold your personal data in order to meet our financial obligations or identify or resolve issues or causes of action. If your account is inactive for more than 3 years, we reserve the right to delete any information you have provided to us. We will send an email to the address attached to your account before deleting your data.
13. Links to third-party websites
Our websites do not contain links to other websites belonging to third parties which are not covered by this privacy policy or are not already mentioned in our privacy policy text.
14. Updates to this policy
We may update this policy at any time without notice. We will let you know that we have updated the policy by emailing you at the email address you have provided to us and/or by posting an announcement on the website. By continuing to use the website after we have emailed you or posted a notice informing you of an update, you accept the changes to this Policy.
Privacy statement last updated 12 May 2018.
15. Contacting us
If you have any questions about privacy or wish to update your details or have them removed from our mailing list at any time, please contact us at:
Email: support@Dracomedals.com
